Confirmed Service Customer
I had my wife bring the car up for the oil change. She told the serviceman the tires did not need rotated because I already did it in the winter for the snow. this morning in the garage I found the lug nut covers on my garage floor (2) and check the tires and the covers are half on and half off. I know this is cosmetic but I only have 15, 000 on this car and I am going to buy it out of my lease. The last time I had my oil changed in the GMC I had to bring it back because it was leaking oil. Then I hit a deer and my wife talked me into letting North Star have the $15,000 repair. My GMC also had a problem with the transmission and I paid you $3500 dollars because I thought I had a warranty for the length of the loan when I purchased the car from you????? So again I got screwed. and now you lost my lug nut covers. I will be addressing this with service as soon as I can get back to the garage.
William J.
SOUTH HEIGHTS,
PA
Business Response
Hi William, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (412) 264-3325 to discuss this further.
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