COVID-19 CUSTOMER UPDATE
While no one has experienced a pandemic like the current COVID-19 crisis, we have weathered similar storms in the past by working together with the members of our great community.
We have closed our sales showrooms in order to contribute to the global effort to stop the spread of COVID-19. However, you can still view our inventory on our website and setup a future appointment with a dedicated sales professional.
Our Service, Parts Operations and Collision Centers remain open. We know how essential it is, especially during these times of uncertainty, to have reliable transportation available if needed. By request we are offering service pick-up and delivery as well as curbside drop-off of your vehicle, if you are more comfortable with completing your service consultation outside of the facility.
While we have always been very meticulous about the cleanliness and maintenance of our buildings, we have implemented the following measures to ensure your service appointment is as comfortable and stress-free as possible.
Vehicle Sanitization Procedures
- Clients and Team Members will be practicing the 6 Feet Rule of distancing
- Team Members are equipped with protective gloves
- Client vehicles and loaner vehicles will be sanitized with hospital grade sanitizer
- Installation of protective seat covers, paper floor mats, and steering wheel covers
- Protective gloves will be disposed and replaced after the above protective procedures are completed
Preventative Measures Recommended By The CDC and Other Health Agencies
- Each dealership has formed a COVID-19 "Task Force" that evaluates and monitors the developing situation daily.
- Cleaning Teams have undergone in-dealership training and are using CDC recommended cleaning (antibacterial sprays, bleach/water mixes, and wipes)
- Schedule of Frequent disinfecting of desks, counters, chairs, phones, keyboards and door handles has been implemented.
- Various doors throughout the dealerships are propped open to help limit physical contact with handles and glass.
- Hand sanitizer is readily available at workstations.
- Company and Personal Travel Ban has been put into effect.
- Encourage staff to stay home if they feel sick or have been in contact with someone who is feeling sick.
Just as we have worked to overcome difficult times in the past, we will get through these unprecedented times together as a community.
North Star Automotive Group