Confirmed Service Customer
Dealer customer care from Northstar was prompt and communication action good from their advisor Jay Pitman. Scheduling is easy and soon..Several attempts to remedy a issue with a new truck has failed. Although scheduling was prompt and response to the issue was immediately addressed, the attempts have not solved the issue. A third attempt to rectify the issue has me standing by for a component which is on back order with no "delivery in stock time" to be told other than it could be weeks or month. I cannot hold the dealership responsible for not being able to get a component but rather hold GM themselves responsible for a defective component on a $100,000 truck passed and allowed to leave the factory to be sold at such a high cost..For this price the purchaser should expect excellence in a vehicle rather than issues..Northstar has updated software to a current bulletin on the vehicle available. Still the service from Northstar has been prompt and courteous with what would seem to be attempting to solve the or any issue. I still have faith in this dealership in that they will remedy the issue before I decide to take any alternative recourse which depends upon when the problem is solved..GM customer care has assigned a case number to this but my attempts to communicate to them and the representative who assigned it has been without any response from them.
Mark M.
MOON,
PA
Business Response
Hi Mark, we're happy you found our staff to be so supportive during your experience here at Northstar Chevrolet, INC. If you have any further questions, please don't hesitate to reach out!
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