1308 Reviews Found
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Thank you again for taking the time to let us know how we did. We hope you have a great day! Until the next time we meet, take care!
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Confirmed Service Customer
The service department repaired my vehicle as requested.
Robert K.
CORAOPOLIS
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!
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Confirmed Service Customer
Check-in for my scheduled 9:30 appointment took much too long. There were no Service Advisors in the check-in area, and it was only after 10 minutes of waiting that the Cashier paged them over the intercom for me. After confirming I needed the PA inspection and emissions, plus an oil change done, I left my cell # with the Advisor (���Jim���) and returned home. After 5 hours with no update, I called the Dealership at 2:45 for a status. I was told there was ���an issue with the exhaust system���, and that they were waiting for someone to confirm exactly what the issue was before the car would be ready for pickup. After waiting for another hour with no further update - and knowing the Service Center closed at 4:00PM, at 3:45 I went back to the dealership having no idea the status of my vehicle (Would I even be able to take it home?) Ultimately, I was told my car passed emissions but failed inspection due to a problem with the exhaust system ���that would cost about $1,000 to fix���, and I that could probably get it done at Meineke for much less. What was the exact nature of the problem with the exhaust system? I have no idea. Bottom line, this was the worst automobile service experience I���ve had in 40 years of car ownership, and certainly not what I���ve come to expect from NorthStar. From beginning to end there was a complete lack of communication and an absence of any effort to meet modest customer expectations (���When do you think my car might be ready?���).
Robert N.
CORAOPOLIS
Business Response
Hi, we regret to hear that you had this experience with us. Please reach out to us at (412) 264-3325 when you can so we can address this situation directly. Thank you and have a great day.
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Confirmed Service Customer
Great experience. Peppie was knowledgeable, friendly, courteous, and transparent with pricing. Financing experience was quick and painless too! I would definitely recommend North Star to others!
David V.
PITTSBURGH
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
My experience has always been a good, the staff is very knowledgeable
Donald P.
PITTSBURGH
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
I have always brought my vehicle here for any type of service and everyone treats me well esp Dave Konn
Denise F.
CLINTON
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Northstar Chevrolet, INC.!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
From your sales dept. To your service dept. The service and professionalism was excellent. Thanks Tony
Dario D.
CORAOPOLIS
Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! Until the next time we meet, take care!
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Confirmed Service Customer
They were able to help me use customer rewards points for money off my car Inspection.
Valery S.
CORAOPOLIS
Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
My radio did not get fixed and my check engine light did not get looked at. My appointment was at 9:30 they did not get my car in till two
Francis B.
MOON TOWNSHIP
Business Response
Hi there, we regret to hear that you are displeased with your recent experience with us. Please reach out to us at (412) 264-3325 when you can so we can address this situation directly. Thank you and have a great day.
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!
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Confirmed Service Customer
Good service, fair price, friendly customer service tech
David A.
PITTSBURGH
Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Very nice people I like the way I was welcome to the Dealership
Joseph D.
PITTSBURGH
Business Response
Hi, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! Until the next time we meet, take care!