756 Reviews Found
Confirmed Service Customer
Got my car inspected, everything went great. It passed!!!
Craig R.
IMPERIAL
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
My salesman Gary Jamis was great. Brian Sodini and Joe Gray were really amazing. I have referred several Family members and friends to North Star.Chevrolet and they have all purchased vehicles.
Harold S.
PITTSBURGH
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
I had a service appointment for my car. Service rep was helpful in scheduling the appointment and the service person kept me posted (as I had asked) before any of the work was completed.
Lois G.
MC DONALD
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at North Star Chevrolet. Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Sales Customer
Salesperson was real helpful on learning about my new Silverado truck
Robert S.
OAKDALE
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
The sales team is great, but the customer service after purchase is poor. I have to wait on hold for a while every time I call. We were also told that a perk of using their services is the privilege use of a car while your car is being serviced. They scheduled my first appointment when I purchased my vehicle and being told this. When I called to schedule a car for the day my vehicle was to be serviced, I was told that they do not provide cars for basic services or on Saturdays. We live two hours away and have a baby, so this was huge for us. Also, I was quoted three differences prices when asking what a particular service costs (ranged from $80-160). The dealership needs to get their information together before relaying it to the customer.
Megan H.
RIMERSBURG
Business Response
Hi Megan, we’re very sorry to hear about your experience. We are working hard to improve conditions at our dealership and we value your feedback. Please reach out to me personally so that I can discuss this with you and work to provide some resolution. Please reach out to us directly at (412) 489-0642 when you have a chance. Thank you, and we look forward to hearing from you. With great appreciation, North Star Chevrolet
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Business Response
It is great to hear everything was done quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Sales Customer
Salesman (Mario S.) lied twice about reason for the delay in getting info to us to allow us to complete our transaction the day before. Same salesperson did not tell us, would not accept checks even though told him we would be paying by company check & that this purchase was for a company vehicle causing us to not have all paperwork and acceptable funds available when we came to purchase vehicle on a Saturday - told at 11:55 am cannot take a check would need to pay cash or finance. Had to find a bank branch open until we could get there to obtain cashiers check. Very stressful & would have been completely prepared if given correct or for that matter any information regarding their process. Have purchased 2 personal vehicles within past 1- 2 years from other dealerships where a personal check was accepted without issue - but they wanted cash from the bank to purchase if not financing. Below KBB trade in value even with additions to trade in that should have at lest given minimum KBB value. Drove 45 minutes to this dealership & were at the bank getting the cashiers check when told of trade in value so we were kind of stuck at that point with following thru with the purchase. Next time will use the chevy dealer 4 miles from us and pay the sl. higher price than ever go back there. I strongly DO NOT recommend going to Northstar chevy in Moon twp. PA
Valued P.
CRANBERRY TOWNSHIP
Business Response
Hi Perry, Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (412) 489-0642 to discuss your concerns, as your satisfaction is of utmost importance to us. Many thanks, North Star Chevrolet
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We hope to be of service to you again in the future. Best wishes, North Star Chevrolet
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Confirmed Service Customer
My inspections were done quickly & my service advisor was very polite & helpful
Natalie T.
PITTSBURGH
Business Response
It is great to hear everything was done quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
Great service, very detailed and looked out for me.
Cory H.
SEWICKLEY
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, North Star Chevrolet
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Confirmed Service Customer
Excellent experience, Dave is the best advisor!
Lisa N.
PITTSBURGH
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Sales Customer
Jeff Saunders and Joe Gray did an amazing job again with customer service. Answered all questions and made buying car easy.
Bevin F.
OAKDALE
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Thank you so much again for your feedback! We hope you have a great day!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing North Star Chevrolet and we hope to see you again soon! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
I came in for the 5000 miles service package which included -Replace Engine Oil Drain Plug Gasket -Tire Rotation -Multi-Point Vehicle Inspection -Check and Top-Off All Underhood Fluids -Complimentary Car Wash -Inspect Tires and Adjust Pressures I believe they only did the oil change and took air out of my front tires as the PSI read 34 when it should be 35. I did not get my underhood fluids checked as my low windshield fluid alert went off in my car the day after it was serviced. They did not wash my car and the inspection report has all of these things checked like they did happened but they are false.
Erica S.
CARNEGIE
Business Response
Erica, at North Star Chevrolet, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (412) 489-0642 to discuss ways we can better serve you in the future. At your service, North Star Chevrolet
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Confirmed Service Customer
everybody was great i was treated very well,on the phone with the receptionist out front to the service manager the car loaner they were all great
Valued C.
CARNEGIE
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at North Star Chevrolet. Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Hi Robert, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like to get some more details about your experience with us. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. North Star Chevrolet (412) 489-0642. Much appreciated, North Star Chevrolet
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing North Star Chevrolet and we hope to see you again soon! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
Awesome. Got me in and out. Staff is always nice.
Janessa P.
PITTSBURGH
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!